About us

ABOUT US

Founded in 2008, Cares is a Fidelidade Group company dedicated to providing home repair and assistance services, particularly in the case of claims covered by multi-risk home insurance.

Our vast experience in providing assessment and repair services for damage to property and electrical and electronic equipment gives us a solid knowledge of diagnosing and identifying problems, and also budgeting, managing and monitoring repairs.

To this end, we have a multidisciplinary team that monitors all repair and service processes, always focused on strict quality control of all services provided and closely aligned with the principles of the Fidelidade Group.

We are proud to be a Great Place to Work® certified company, a recognition of our commitment to the well-being and experience of Cares employees.

A NOSSA HISTÓRIA

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2002

PEDIDO DE ORÇAMENTO

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PEDIDO DE ORÇAMENTO

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PEDIDO DE ORÇAMENTO

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui o!cia deserunt mollit anim id est laborum.

PEDIDO DE ORÇAMENTO

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui o!cia deserunt mollit anim id est laborum.

PEDIDO DE ORÇAMENTO

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui o!cia deserunt mollit anim id est laborum.

OUR HISTORY

Supporting our customers and partners since 2008

2008

Creation of Cares Multiassistance

On August 12, 2008, Cares Multiassistance, S.A. was created as the result of a joint venture between Grupo Multiasistencia and Grupo Fidelidade. Our focus was initially on the assessment and repair of damage in properties.

2010

Introduction of non-invasive diagnostic technology

Thermography was introduced to analyze and identify the source of damage. The use of this technology avoids destructive research and speeds up decision-making.

2013

Expanding the scope of action

The electrical risk line was launched with a focus on diagnosing and resolving claims involving electrical and electronic equipment.

2014

ISO 9001 certification

Cares obtained the ISO 9001 Quality Management System certification, which has been renewed ever since, demonstrating Cares' commitment to quality, efficiency and customer satisfaction.

2018

Cares Assistência e Reparações, SA

The Fidelidade Group acquired 100% of the capital of Cares and rebranded the company as Cares Assistência e Reparações, SA.

2019

Digital expertise begins

An innovative remote damage assessment model was developed through a joint intervention between Cares and GEP - Gestão de Peritagens, S.A., the Fidelidade Group's expert services company.

2021

Remote assessment of equipment malfunctions

Cares adopted remote diagnosis using video calls with customers.

2022

Great Place to Work® Certification

Cares received the Great Place to Work® certification, which distinguished it as one of the companies with an excellent organizational culture.

OUR LOCATION

We operate throughout Portugal through a professional network of partners qualified in repairing damage to property and electrical and electronic equipment, guaranteeing the necessary skills to resolve claims at your home.

Our partners are constantly monitored by Cares teams, who ensure that the professionals are trained and that the quality of the services provided is monitored.